Help & Support

How do I start studying?

Pick a track on the dashboard — VUL or Traditional Life — and choose a study mode from it. Flash Cards and Memorization are reached through a track rather than from the top nav, because each one belongs to a specific track.

What does 'mastered' mean?

A flashcard is mastered once you mark that you knew it; a memorization item is mastered once you answer it correctly. Mastery is per track and per item, and it is what the progress percentages are built from.

Why is my practice exam locked?

The exam for a track unlocks only when every flashcard and every memorization item on that track is mastered. The lock message names what is still outstanding and how many items are left. If a track has no material loaded yet, it stays locked until content is added.

How is my streak counted?

Studying on consecutive days keeps the streak alive; a day with no study activity ends it. It is a nudge to keep coming back, not part of your score.

I forgot my password.

Use the 'Forgot password?' link on the sign-in screen. A reset link is emailed to the address on your account — check your spam folder if it does not arrive within a few minutes.

How do I change my profile photo?

Open the menu behind your avatar in the top-right corner and choose 'Upload photo'. You can frame the crop before anything is saved.

I'm a Unit Manager — where are my reviewees?

Staff accounts land on the Admin Console instead of a dashboard. Your reviewees, their progress, and the nudge you can send someone who has stalled all live there. Analytics is not shown to staff because it charts your own study, and staff accounts do not study.

How do I add a Unit Manager?

Only the Sales Manager can. From Unit Managers in the top nav, invite one by email address. If outbound mail is not configured, the invitation is still created and the link is handed back for you to send by hand.

Most blank or bouncing screens come down to the session. Sign out from the avatar menu, sign back in, and try again — study screens redirect staff accounts away, and the dashboard redirects signed-out visitors to the sign-in page, so landing somewhere unexpected usually means you are signed in as someone other than you expect.

If the page still misbehaves after a fresh sign-in, note what you clicked and what you saw, and include that when you get in touch. It is the difference between a fix and a guess.

The About page explains what INSURE covers, how the two tracks differ, and what the progress percentages actually measure.